Returns & Refunds

At Duiestore, we want you to be completely satisfied with your purchase. If you need to return an item or request a refund, please review our policy below:

1. Return Eligibility

• Items can be returned within 30 days of receiving your order.
• To qualify for a return, items must be in their original condition, unused, and in their original packaging.
• Please retain your purchase receipt or proof of purchase, as it may be required for processing your return.

2. Non-Returnable Items

• Certain items are non-returnable, including:
  • Final sale or clearance items
  • Gift cards
  • Personalized or customized items
  • Items that have been used or damaged by the customer

3. Return Process

• To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
• Our team will provide you with a return authorization and further instructions on how to proceed.
• Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.

4. Refund Policy

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• Approved refunds will be processed within 5-10 business days and issued to your original payment method.
• Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the replacement item.
• We recommend contacting customer service for any assistance with product availability before initiating an exchange.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery. Send us photos of the damage or defect, along with your order details.
• We will work with you to provide a replacement or refund at no additional cost.

7. Contact Us

• For any questions regarding returns and refunds, please reach out to us at [email protected] or call us at [phone number]. Our team is here to assist you.

This policy ensures clarity and support for customers while detailing each step of the returns and refunds process. Let me know if you need any adjustments!